Information and TAHO Policy Changes Surrounding COVID-19:

At The Animal Health Organization the health and well-being of your pets and family are our top priority. As the situation around Covid-19 continues to evolve, we want to assure you that we are doing all we can to ensure the safety of our clients, patients, and team, and continue to follow recommendations from professional organizations such as the CDC and AVMA.

As medical professionals who take a sworn oath to protect the health of the public will continue to do our part throughout this crisis. TAHO has been praised by top health officials for the development, execution, and evolution of our health and safety protocols throughout this pandemic. Our commitment to public health will continue to be one of our top priorities. 

What we ask of our client

All clients who currently have an appointment, or who are requesting a new appointment, will be asked to adhere to strict policies put in place to protect all of our clients, team, and families. As a hospital that experiences a very high volume of clients and patients each day, we are taking additional precautions to limit the risks of exposure and to encourage physical distancing, including: 

• Any client who is experiencing flu-like symptoms, including fever greater than 100.4 degrees, a cough, etc, should completely avoid visiting our hospital/facilities. We ask that you arrange alternative transportation and notify the transport and our team of this matter. If alternative transportation is not available, please notify our team as far in advance as possible so extra steps can be taken to ensure everyone’s safety. Telecommunication may be possible if the pet is a current patient of ours and has been seen within the past six-twelve months.
• We ask that all clients arriving for appointments, including surgical admission and release, remain in their vehicles and call to notify our team of arrival.
• Surgical/Dental/Inpatient admissions and release will continue to be performed curbside until further notice to prevent congregation. These clients should remain in their vehicles and call to notify our team of their arrival. 
• We will ask that clients presenting for outpatient appointments remain in their vehicles until an exam room becomes available for use.  At that time you will be escorted directly into the exam room where you should remain for the duration of the appointment.  
• Only one client per pet (including children) will be permitted to enter our facilites to accompany a patient. Exceptions may be made for end-of-life services/procedures if requested in advance.  
• Clients and Staff that are fully vaccinated are no longer required to wear a facial mask/covering. Individuals who are not fully vaccinated will still be required to wear a mask. We also ask that any individual who is currently ill or showing symptoms of an illness please wear a facial mask/covering for the duration of their appointment. 

Due to the current situation, our clients may experience (and should expect) longer-than-normal/extended waiting periods. Please be assured that our team is working diligently to continue to provide the high level of medical and client service we are well known for. We will not be providing discounts or free services for extended waiting periods at this time.  Patience and understanding is appreciated and expected. 

You and Your pet’s safety

TAHO has one of the most in-depth and extensive cleaning protocols in place (supported by the ASPCA) to ensure all of our clients and patients remain at the lowest risk of disease transmission possible within a hospital/public setting. We have elevated these protocols in response to the current events to include more frequent and detailed disinfection and cleaning in areas like exam rooms, door handles, restrooms, hard surfaces, and equipment to attempt to limit any possible exposure between clients.

TAHO Team members are all fully vaccination and therefore, will not longe be required to wear face masks. Strict/heightened personal hygiene protocols will continue to be enforced.

We ensure you we are closely monitoring this situation and seeking regular guidance from the CDC, AVMA, SPCA, and other international health organizations. We will also comply with any and all government issued requests and demands. For this reason, these policies may continue to change/evolve. We will continue to do our best to keep our clients updated.

We greatly appreciate your understanding and cooperation through all of this. Please contact our Executive or Medical directors with any additional questions or concerns you may have.