Information and TAHO Policy Changes Surrounding COVID-19:

At The Animal Health Organization the health and well-being of your pets and family are our top priority. As the situation around Covid-19 continues to evolve, we want to assure you that we are doing all we can to ensure the safety of our clients, patients, and team, and continue to follow recommendations from professional organizations such as the CDC and AVMA.

In compliance with recent orders from Governor Mike Dewine, TAHO will  temporarily halt all routine/elective procedures and appointments until further notice. As medical professionals we take an oath to protect the health of the public. We understand and support the need for physical distancing and preservation of critical medical supplies and are implanting protocols to support this.


What is considered routine/elective

Dr Andrew Thomas, chief clinical officer at OSU’s Wexner Center, provided criteria for this order to help health professionals determine what procedures are to be considered elective. Under this criteria, TAHO will not be providing surgical/sterile services/procedures for health concerns that are non life-threatening, that will not prevent the spread of a disease (ex. Cancer), and that will not severely reduce symptoms or preserve organs or limbs. 


What to expect

TAHO will temporarily halt all routine dental cleanings, spay and neuter procedures, elective/non invasive/non-threatening mass removals, etc. Our medical team will be evaluating each individual patient’s risks based on their current health and medical concerns, lifestyle, and environment to ensure the patient’s health and well-being will not be compromised.


TAHO will continue to provide urgent and emergent outpatient services. We will continue to offer inpatient services, including 24 hour hospitalization/critical care. We will continue to provide urgent and emergent surgical procedures and will continue to operate as an emergency surgical referral center for other area veterinary hospitals. 


Our team will be calling all clients currently scheduled for routine/elective procedures/appointments to cancel – this includes spay/neuter procedures, elective surgeries, and routine/wellness exams/services. If you are a current client and currently have one of these type of appointments scheduled, we ask that you call us to cancel or reschedule at this time.

What we ask

TAHO will continue to provide urgent and emergency care at this time; however, it is very important that we take extreme measures in order to protect our team so that we can continue to provide life-saving care to our clients/patients. If you currently have an appointment, or are requesting a new appointment for these services you will be asked to adhere to new policies put in place to protect all of our clients and our team.

As a hospital that experiences a very high volume of clients and patients each day, we are taking additional precautions to limit physical contact and encourage physical distancing in our reception/main areas, including:

  • We ask that any client who is experiencing flu-like symptoms, including fever greater than 100.4 degrees, a cough, etc, completely avoid visiting our hospital/facilities. We ask that you arrange alternative transportation and notify the transport and our team of this matter. If alternative transportation is not available, please notify our team as far in advance as possible so extra steps can be taken to ensure everyone’s safety. Telecommunication may be possible if the pet is a current patient of ours and has been seen within the past twelve months.
  • We ask that all clients arriving for appointments, including surgical admission and release, remain in their vehicles and call to notify our team of arrival. We will ask that you remain in the vehicle for the duration of your pet's appointment. Your pet will be assigned to a medical assistant who will oversee your pet's appointment and will be in regular contact with you. 


Due to the current situation our clients may experience longer-than-normal/extended waiting periods. Please be assured that our team is working diligently to continue to provide the high level of medical and client service we are well known for.


Your pet’s safety
According to experts, including the CDC, AVMA, and many other international health organizations, there is no evidence that companion animals, including dogs and cats, can become ill from and/or spread the COVID-19 virus. 

With that said, TAHO has one of the most in-depth and extensive cleaning protocols in place (supported by the ASPCA) to ensure all of our clients and patients remain at the lowest risk of disease transmission possible within a hospital/public setting. We have elevated these protocols in response to the current events to include more frequent and detailed disinfection and cleaning in areas like exam rooms, door handles, restrooms, hard surfaces, and equipment to attempt to limit any possible exposure between clients. 


We ensure you we are closely monitoring this situation and seeking regular guidance from the CDC, AVMA, and other international health organizations. We will also comply with any and all government issued requests and demands. For this reason, these policies will likely continue to change/evolve. We will continue to do our best to keep our clients updated.


We greatly appreciate your understanding and cooperation through all of this. Please contact our Executive or Medical directors with any additional questions or concerns you may have.

Contact Us

The Animal Health Organization

7206 Gooding Blvd, Delaware, Ohio 43015, United States

(740) 549-1950

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 07:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 07:00 pm

Fri

09:00 am – 05:00 pm

Sat

10:00 am – 02:00 pm

Sun

Closed

Surgery Admit 7am-9am Monday-Friday